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Legal
Terms of SErvice
Introduction
Users (“you”, “your”) of Automotive Computer Experts ("we," "our," "us") services, including this website, are subject to the applicable Terms of Service listed herein.
1. Data Collection and Digital Communications
By using our services, including signing up for text message or email communications, or providing a mobile phone number or email address on web forms, email, or to our staff, you expressly consent to collecting, using, and sharing your personal information as outlined in our Privacy Policy. You acknowledge that you have read, understood, and agree to our Terms of Service and Privacy Policy, including the terms related to data collection, communication, and security.
2. SMS Messaging Opt-In
By Opting-In to text (SMS) message via the Opt-In or Contact us form or by initiating text messaging with the Opt-In keywords "START", "YES", or "OPTIN", you further consent to receive text messages from us, including transactional , conversational, or informational messages. We do not send promotional messages via SMS at this time.. Message frequency varies, but typical frequency may be daily prior to, during, or after services rendered or when you initiate contact with us. Standard messaging & data rates may apply. You may opt-out at any time by texting "STOP". You may also text "HELP" for additional support options. You may opt out of receiving promotional messages at any time by following the opt-out instructions provided below in the Privacy Policy.
3. Waiver of Liability for Digital Communications
We are not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of digital communications, including text messages or email. Delivery of text messages and email is subject to effective transmission by your mobile carrier or email provider and is not guaranteed by us.
By subscribing to our SMS or email services, you acknowledge and agree that we will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text or email messages, including but not limited to, delays, non-delivery, or technical issues. Your use of our SMS services or email services is at your own risk, and we provide our such services on an ‘as-is’ basis without any warranties of any kind, express or implied.
4. Changes to This Policy
We may update these Terms of Service from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review these Terms of Service periodically.
5. User Consent
Your continued use of our services constitutes your ongoing consent to these terms.
Last Updated: January 18, 2024
Privacy Policy
Introduction
At Automotive Computer Experts ("we," "our," "us"), we prioritize customer (“you”, “your”) confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning our services, including SMS (Short Message Service) messaging through 10DLC, in order to enable effective communication between our technicians, administrative staff, certain subcontractors, and customers and ensure compliance with applicable local, state and federal laws regarding business transactions or motor vehicle repairs.
1. Information We Collect
When you utilize our services, contact us via email or web form, or opt-in to receive SMS messages from us, we may collect the following types of information:
a. Personal Information:
- Phone Number
- Name
- Street Address
- Email Address
- Driver’s License or Other Identification
b. Vehicle Information:
- Vehicle Identification Number
- License Plate Number
- Vehicle Odometer
- Other Required Vehicle Information
c. SMS Message Data (If Applicable):
- The content of SMS messages sent and received
- Delivery status of SMS messages
- Interaction data related to SMS messages
d. E-mail Message Data (If Applicable):
- The content of email messages sent and received
- Meta-data attached to email messages
2. How We Use Your Information
We use the collected information strictly for communication with you and services related to the repair of your vehicle, specifically for:
a. Communication:
- Scheduling repairs or services
- Collecting essential vehicle information
- Providing updates on repairs or services information
- Responding to customer inquiries
b. Service Improvement:
- Understanding and analyzing the use of our SMS services
- Improving communication methods to better serve customers
c. Legal Compliance:
- Complying with applicable laws and regulations
- Responding to lawful requests and legal processes
3. Sharing Your Information
We commit to not transer, share, sell, or disclose your information to third parties except:
a. Service Providers: We may share your information with trusted third-party service providers when necessary to provide our services, including SMS services. These parties are required to maintain the confidentiality and security of your information.
b. Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.
4. Security of Your Information
We implement measures such as strict access controls, encryption, and regualr employee training whenever reasonably possible in order to ensure your information is protected from unauthorized access,, distribution, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
a. Opt-Out: You can opt out of receiving SMS or email messages from us by replying "STOP" to any message or contacting us at privacy@autocomputerexperts.com.
b. Access and Correction: You can request access to or correction of your personal information by contacting us at privacy@autocomputerexperts.com.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the information below:
Mail:
Automotive Computer Experts LLC
4722 SE 17th Ave Unit 100474
Cape Coral, FL 33910
Email:
privacy@autocomputerexperts.com
Phone:
(239)837-8283
Last Updated: November 1, 2024
Welcome to Automotive Computer Experts
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